Resolved
This incident has been resolved. We will provide further information in a public incident report.
Summary
On November 07, from 01:04 AM to 02:12 AM UTC, we had a slight impact on sessions, causing a degraded experience of intermittent latency and errors when shoppers navigating stores.
Our global sales flow was affected for 19 minutes during this incident. We apologize for any inconvenience this may have caused.
Resolved
Resolved
This incident has been resolved. We will provide further information in a public incident report.
Summary
On November 07, from 01:04 AM to 02:12 AM UTC, we had a slight impact on sessions, causing a degraded experience of intermittent latency and errors when shoppers navigating stores.
Our global sales flow was affected for 19 minutes during this incident. We apologize for any inconvenience this may have caused.
Monitoring
The fix for the issue in AuthN & AuthZ services has been implemented.
Shoppers should no longer be experiencing intermittent errors on sessions.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
Identified
We have identified the trigger of the issue in our Authentication and Ingress services.
Our incident response team implemented the fix. We will send an additional update in the next 15 minutes, or as soon as we have more information to share.
Investigating
We are currently investigating an issue in our Authentication and Authorization service. We have observed a slight impact on our sales flow for the past hour. New sessions may be experiencing intermittent authentication errors.
Our incident response team is working to identify the factors and implement a solution.
We will send an additional update in the next 30 minutes or as soon as we have more information to share.
