This incident has been resolved.
On September 21, 2023, from 21:32 to 22:13 UTC, some shoppers experienced delays and intermittent errors when navigating in a subset of VTEX IO stores.
There was no meaningful impact in the sales flow given observed retries. This happened during an unsuccessful upgrade of an internal component of our infrastructure. We apologize for the inconvenience this may have caused.
No components marked as affected
Resolved
This incident has been resolved.
On September 21, 2023, from 21:32 to 22:13 UTC, some shoppers experienced delays and intermittent errors when navigating in a subset of VTEX IO stores.
There was no meaningful impact in the sales flow given observed retries. This happened during an unsuccessful upgrade of an internal component of our infrastructure. We apologize for the inconvenience this may have caused.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are investigating increased error rates in our Render Server in some VTEX IO stores. Some shoppers may experience delays and see intermittent error pages during navigation.
