On September 19, 2023, from 19:32 to 20:35 UTC, merchants observed intermittent errors in the VTEX Admin. Our monitoring systems indicate an average error rate of 1.4% during that period, compared to a much lower historical average. This happened during a scheduled upgrade of an internal component of our infrastructure.
There was no impact in the sales flow. The observable symptom would be a "Something went wrong" message when navigating in the admin, which would usually be solved by simply refreshing the page. We apologize for the inconvenience this may have caused.