Elevated Errors with VTEX IO services
Resolved
Lasted for 2h

Between 9:25 AM and 10:50 AM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

A postmortem will be available soon.

Thu, Apr 4, 2019, 03:02 PM
5 years ago
Affected components

No components marked as affected

Updates

Resolved

Between 9:25 AM and 10:50 AM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

A postmortem will be available soon.

Thu, Apr 4, 2019, 03:02 PM
1h earlier...

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Thu, Apr 4, 2019, 01:52 PM
24m earlier...

Identified

We are now recovering from the increased error rates. We continue to work towards full recovery.

Thu, Apr 4, 2019, 01:27 PM

Identified

We are continuing to work towards full resolution of this issue. We continue to work on recovery.

Thu, Apr 4, 2019, 01:23 PM
22m earlier...

Identified

We are continuing to work towards full resolution of this issue. We continue to work on recovery.

Thu, Apr 4, 2019, 01:00 PM
13m earlier...

Identified

We have identified the root cause of the increased error rates. We are working to resolve this issue.

Thu, Apr 4, 2019, 12:47 PM
21m earlier...

Investigating

We are investigating increased error rates with VTEX IO services.

Thu, Apr 4, 2019, 12:25 PM