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Write-up published
Resolved
An update to Catalog API environments redirected requisitions traffic to the new environment ahead of schedule. Since the new environment was still undergoing provisioning, the volume of requisitions resulted in downtime of the services. Necessary recovery measures were immediately taken, and the incident was solved.
Resolved
Between 17:34 PM and 17:59 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are now recovering from the increased error rates. We continue to work towards full recovery.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.