Between 08:00 AM and 17:48 PM UTC-3 (BRT), we experienced delays while processing orders status in our platform.
We can confirm that our actions improved the delays affecting the orders status.
Please report to the support team with any doubts or bug reports around order statuses.
https://support.vtex.com/hc/en-us/requests
We working to avoid this issue in the future. The service is now operating normally.