Between 09:48 PM and 10:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. This incident has been resolved and services are now operating normally.
You can read our incident report here:https://io.vtex.com.br/incident-report/2020-11-20-Incident_20_Nov_2020_Sales_down.pdf
No components marked as affected
Resolved
Between 09:48 PM and 10:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. This incident has been resolved and services are now operating normally.
You can read our incident report here:https://io.vtex.com.br/incident-report/2020-11-20-Incident_20_Nov_2020_Sales_down.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are now recovering from the increased error rates. We continue to work towards full recovery.
Investigating
We are continuing to investigate increased error rates in some parts of our platform.
Investigating
We are investigating increased error rates in our platform.
