Between 01:26 PM and 10:10 PM UTC, we experienced a degraded performance in our infrastructure, impacting our admin console and indexing changes in the storefront. We are working to avoid this issue in the future, and soon we will share a complete Incident Report with further actions. The service is now operating normally.
You can read the full incident report here: https://io.vtex.com.br/incident-report/2020-11-25-Incident_25_Nov_2020_Catalog_and_orders_indexing_and_insights_%20degraded.pdf