From 10h40 PM to 10h55 PM UTC, a regular customer trying to shop on VTEX stores would not be able to navigate or complete any orders. We are working to avoid this issue in the future. The service is now operating normally.
You can read the full incident report here: https://io.vtex.com.br/incident-report/2020-11-25-Incident_25_Nov_2020_Sales_down.pdf
No components marked as affected
Resolved
From 10h40 PM to 10h55 PM UTC, a regular customer trying to shop on VTEX stores would not be able to navigate or complete any orders. We are working to avoid this issue in the future. The service is now operating normally.
You can read the full incident report here: https://io.vtex.com.br/incident-report/2020-11-25-Incident_25_Nov_2020_Sales_down.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
