Between 07:30 PM and 11:15 PM UTC-3 (UTC), we experienced delays in our process to change order statuses of our platform. We are working to avoid this issue in the future. The service is now operating normally.See more details https://io.vtex.com.br/incident-report/2021-03-11-Incident_Delayed_automatic_order_movement_for_the_status_Window_to_Cancellation.pdf
No components marked as affected
Resolved
Between 07:30 PM and 11:15 PM UTC-3 (UTC), we experienced delays in our process to change order statuses of our platform. We are working to avoid this issue in the future. The service is now operating normally.See more details https://io.vtex.com.br/incident-report/2021-03-11-Incident_Delayed_automatic_order_movement_for_the_status_Window_to_Cancellation.pdf
Monitoring
We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Identified
We are now recovering from extended delays to process status changes in Order Management System. We continue to work towards full recovery.
Identified
We have identified the root cause of the extended delays. We are working to resolve this issue. As workaround we are advancing delayed orders status in batches to minimize the current impact
Investigating
We are investigating extended delays in our process of change status in order management system.
