Between 04:57 PM and 10:07 PM UTC-3 (BRT), we experienced elevated error rates in our message center module. It prevented mail sending by our platform. The service is now operating normally.We are working to avoid this issue in the future.More details: https://io.vtex.com.br/incident-report/Incident_Sep_13_2021_%20Error_sending_emails.pdf
No components marked as affected
Resolved
Between 04:57 PM and 10:07 PM UTC-3 (BRT), we experienced elevated error rates in our message center module. It prevented mail sending by our platform. The service is now operating normally.We are working to avoid this issue in the future.More details: https://io.vtex.com.br/incident-report/Incident_Sep_13_2021_%20Error_sending_emails.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our message center module.
