Between 06:10 PM and 07:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. The service is now operating normally. We are working to avoid this issue in the future and will add more informations about it soon. For more information: https://io.vtex.com.br/incident-report/14-10-payment-gateway-increased-errors.pdf
No components marked as affected
Resolved
Between 06:10 PM and 07:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. The service is now operating normally. We are working to avoid this issue in the future and will add more informations about it soon. For more information: https://io.vtex.com.br/incident-report/14-10-payment-gateway-increased-errors.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are now recovering from the increased error rates. We continue to work towards full recovery.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform it has been affecting the payments process.
