The platform has been healthy for the last 2 hours, where we spent time doing cleanup procedures. Procedures are now done. For more information: https://io.vtex.com.br/incident-report/Incident+Dec+22%2C+2021_+Region+wide+unavailability+impacting+sales+ERRATA.pdf
No components marked as affected
Resolved
The platform has been healthy for the last 2 hours, where we spent time doing cleanup procedures. Procedures are now done. For more information: https://io.vtex.com.br/incident-report/Incident+Dec+22%2C+2021_+Region+wide+unavailability+impacting+sales+ERRATA.pdf
Monitoring
Transaction backlogs in nominal state, latencies are going back to normal
Identified
Systems are normalising and proceeding to process backlogged transactions. Expected latency in finalising orders
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.
