High error rate on VTEX IO
Resolved
Lasted for 1h

Between 18:15 PM and 19:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Mon, Feb 7, 2022, 10:49 PM
2 years ago
Affected components

No components marked as affected

Updates

Resolved

Between 18:15 PM and 19:34 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Mon, Feb 7, 2022, 10:49 PM

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Mon, Feb 7, 2022, 10:46 PM
52m earlier...

Identified

We have identified the root cause of the increased error rates. We are working to resolve this issue.

Mon, Feb 7, 2022, 09:53 PM

Investigating

We are investigating increased error rates in our platform.

Mon, Feb 7, 2022, 09:44 PM

Investigating

We are currently investigating this issue

Mon, Feb 7, 2022, 09:36 PM