Between 7:51 PM and 8:22 PM UTC, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
You can read more about this incident here: https://io.vtex.com.br/incident-report/2022-05-06-Incident_06_May_2022_Promotions_database_increased_errors.pdf
No components marked as affected
Resolved
Between 7:51 PM and 8:22 PM UTC, we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.
You can read more about this incident here: https://io.vtex.com.br/incident-report/2022-05-06-Incident_06_May_2022_Promotions_database_increased_errors.pdf
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are investigating increased error rates in our platform.
