Between 1:57 PM and 4:13 PM UTC, we experienced a partial degradation when listing orders for a portion of stores. This could cause errors and elevated latencies to list the orders for these stores. The sales flow was not affected by this. The service is now operating normally.
You can read further details here: https://io.vtex.com.br/incident-report/Incident+Ago.+01%2C+2022_+Increased+latency+and+errors+on+Order+Listing+Operations.pdf