Between 1:57 PM and 4:13 PM UTC, we experienced a partial degradation when listing orders for a portion of stores. This could cause errors and elevated latencies to list the orders for these stores. The sales flow was not affected by this. The service is now operating normally.
You can read further details here: https://io.vtex.com.br/incident-report/Incident+Ago.+01%2C+2022_+Increased+latency+and+errors+on+Order+Listing+Operations.pdf
No components marked as affected
Resolved
Between 1:57 PM and 4:13 PM UTC, we experienced a partial degradation when listing orders for a portion of stores. This could cause errors and elevated latencies to list the orders for these stores. The sales flow was not affected by this. The service is now operating normally.
You can read further details here: https://io.vtex.com.br/incident-report/Incident+Ago.+01%2C+2022_+Increased+latency+and+errors+on+Order+Listing+Operations.pdf
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We have identified that a portion of stores is being impacted when trying to list orders. The sales flow is not impacted and clients using the feed hook are not impacted as well.
