This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Mar 08, 2024, from 10:05 to 11:40 UTC a subset of merchants experienced error 5xx when accessing the admin.
Our global sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Timeline
At 10:05 UTC, there was an increase in 5xx errors in the VTEX Admin.
At 11:07 UTC, our incident response team was notified of the issue and started investigating.
At 11:15 UTC, the incident response team started implementing mitigation actions to recover the admin.
At 11:40 UTC, the incident was fully mitigated.
Resolved
This incident has been resolved. We will not provide further information in a public incident report.
Summary
On Mar 08, 2024, from 10:05 to 11:40 UTC a subset of merchants experienced error 5xx when accessing the admin.
Our global sales flow was unaffected during this incident.
We apologize for any inconvenience this may have caused.
Timeline
At 10:05 UTC, there was an increase in 5xx errors in the VTEX Admin.
At 11:07 UTC, our incident response team was notified of the issue and started investigating.
At 11:15 UTC, the incident response team started implementing mitigation actions to recover the admin.
At 11:40 UTC, the incident was fully mitigated.