This incident has been resolved.

On October 17, 2023, from 13:58 to 14:52 UTC, shoppers experienced errors when navigating in VTEX stores.

We have been monitoring for just over 50 minutes, and our services continue to operate normally. We will release a detailed report soon.

At 13:58 UTC, a system outage disrupted multiple platform services, substantially impacting the overall sales flow. Swiftly, the affected teams were alerted to the issue, and automated recovery procedures were set into motion.By 14:15 UTC, we partially restored the sales flow, bringing back 80% of its normal operation.At 14:32 UTC, a dedicated team identified a problem stemming from cascading failures and immediately took action to rectify the situation.By 14:42 UTC, mitigation measures were successfully implemented, and by 14:52 UTC, all systems had fully recovered, with no discernible impact on the sales flow.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

The services have partially stabilized. Still investigating this issue.