On September 19, 2023, from 19:32 to 20:35 UTC, merchants observed intermittent errors in the VTEX Admin. Our monitoring systems indicate an average error rate of 1.4% during that period, compared to a much lower historical average. This happened during a scheduled upgrade of an internal component of our infrastructure.
There was no impact in the sales flow. The observable symptom would be a "Something went wrong" message when navigating in the admin, which would usually be solved by simply refreshing the page. We apologize for the inconvenience this may have caused.
No components marked as affected
Resolved
On September 19, 2023, from 19:32 to 20:35 UTC, merchants observed intermittent errors in the VTEX Admin. Our monitoring systems indicate an average error rate of 1.4% during that period, compared to a much lower historical average. This happened during a scheduled upgrade of an internal component of our infrastructure.
There was no impact in the sales flow. The observable symptom would be a "Something went wrong" message when navigating in the admin, which would usually be solved by simply refreshing the page. We apologize for the inconvenience this may have caused.