No components marked as affected
Write-up published
Resolved
Foram efetuadas mudanças na configuração do ambiente responsável por fazer o encaminhamento de rotas da VTEX. Estas mudanças resultaram no mal funcionamento de algumas máquinas. Foi necessário voltar a configuração ao estado anterior.
Resolved
Between 03:57 PM and 04:28 PM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.