Between 11:25 AM and 11:45 AM UTC-3 (Brasilia), we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We are working on the increased error rates in our WebStore service, responsible for rendering your store's pages.

Our cache layer is activated, and errors may occur only for those pages in which the cache is not applicable, or there are still no cached data.

The identified errors don't affect the checkout page nor the order flow.

We are continuing to work on a fix for this issue.

We are now recovering from the increased error rates. We continue to work towards full recovery.

We are continuing to investigate this issue.