We experienced a major outage on our orders workflow that caused a disruption between 7:35 PM and 8:42 PM UTC-2 (BRST).
We solved the problem that prevent orders creation. We are now experiencing problems to index and show orders on our Order Management System.
The sales are not being affected.
We are still working to restore the orders indexing process.
No components marked as affected
Resolved
We experienced a major outage on our orders workflow that caused a disruption between 7:35 PM and 8:42 PM UTC-2 (BRST).
We solved the problem that prevent orders creation. We are now experiencing problems to index and show orders on our Order Management System.
The sales are not being affected.
We are still working to restore the orders indexing process.
Identified
Identified
We still working to fully restore our Order Management services.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.