Elevated Errors with administrative environment

Resolved

Between 3:27 PM and 3:52 AM/PM UTC-2 (BRST), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Wed, Jan 23, 2019, 06:00 PM

(7 years ago)

Affected components

No components marked as affected

Updates

Resolved

Between 3:27 PM and 3:52 AM/PM UTC-2 (BRST), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Wed, Jan 23, 2019, 06:00 PM

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Wed, Jan 23, 2019, 05:52 PM

Investigating

We are investigating increased error rates with our administrative environment ("myvtex.com").

Wed, Jan 23, 2019, 05:27 PM(24 minutes earlier)