Between 03:12 PM and 04:28 PM UTC-3 (BRT), we experienced elevated error rates while connecting to one of our databases. Approximately 8% of stores were affected. We are working to avoid this issue in the future. The service is now operating normally.
No components marked as affected
Resolved
Between 03:12 PM and 04:28 PM UTC-3 (BRT), we experienced elevated error rates while connecting to one of our databases. Approximately 8% of stores were affected. We are working to avoid this issue in the future. The service is now operating normally.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are continuing to investigate increased error rates in some parts of our platform.
Investigating
We are investigating increased error rates in one of our databases. This is a partial outage and affects only a couple of stores.