No components marked as affected
Write-up published
Resolved
A version of the Portal service and its dependencies, whose purpose was to improve communication, caused the degradation of one of the services used for searches. After performing the rollback of the version, the issue was solved and every necessary step was taken to recover the service.
Resolved
Between 10:15 AM and 12:30 PM UTC-3 (BRT), we experienced delays when using some resources of our platform. We are working to avoid this issue in the future. The service is now operating normally.
Monitoring
We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Investigating
We are investigating extended delays to use some resources of our platform.