Between 08:00 AM and 17:48 PM UTC-3 (BRT), we experienced delays while processing orders status in our platform.
We can confirm that our actions improved the delays affecting the orders status.
Please report to the support team with any doubts or bug reports around order statuses.
https://support.vtex.com/hc/en-us/requests
We working to avoid this issue in the future. The service is now operating normally.
No components marked as affected
Resolved
Between 08:00 AM and 17:48 PM UTC-3 (BRT), we experienced delays while processing orders status in our platform.
We can confirm that our actions improved the delays affecting the orders status.
Please report to the support team with any doubts or bug reports around order statuses.
https://support.vtex.com/hc/en-us/requests
We working to avoid this issue in the future. The service is now operating normally.
Monitoring
We are continuing to process all orders status and working for a full resolution.
Monitoring
We are continuing to process all orders status and working for a full resolution.
Monitoring
We can confirm an improvement in the scenario affecting the order status.
Monitoring
We are continuing to process all orders status and working for a full resolution.
Monitoring
We are continuing to process all orders status and working for a full resolution.
Monitoring
This incident does not affect the ability to place orders.
We are continuing to investigate some erros and delays with the orders workflow.
Orders status can be outdated which can impact back-office order integrations.
We are actively working on addressing the remaining orders still affected by the previously reported delays.