Between 10:43 AM and 11:08 AM UTC-3 (BRT), we experienced elevated error rates in our platform. The service is now operating normally.

Our infrastructure provider has implemented a fix for this issue and we are currently monitoring the results.

This problem is affecting customers from Brazil, Argentina and Colombia.

Edit: we've detected that this problem affected all stores around the world.

We've identified the cause of the problem affecting our platform to be one of our infrastructure providers, we are working closely with them towards a full resolution.

In the meantime, our engineering team is working on countermeasures to mitigate the problem.