Between 00:32 AM and 01:29 AM UTC-3 (BRT), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.
Our cache layer was automatically activated, and errors may have occurred for just a small percentage of pages. The only possibly affected pages were the ones in which the cache is not applicable or those that still have no cached data.
The identified errors don't affect the checkout pages nor the order flow.
We are working to avoid this issue in the future. The service is now operating normally.
No components marked as affected
Resolved
Between 00:32 AM and 01:29 AM UTC-3 (BRT), we experienced increased error rates in our WebStore service, responsible for rendering your store's pages.
Our cache layer was automatically activated, and errors may have occurred for just a small percentage of pages. The only possibly affected pages were the ones in which the cache is not applicable or those that still have no cached data.
The identified errors don't affect the checkout pages nor the order flow.
We are working to avoid this issue in the future. The service is now operating normally.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Identified
We are still recovering from the increased error rates and continue to work towards full recovery.