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Write-up published
Resolved
We've experienced an operational error in the generation of the promotions index file. It was generated erroneously without its promotions, resulting in benefits not being applied.We've identified the error's cause and we took the needed measures for its correction within 24 minutes.Once the correction was made, a cache time of 5 minutes was necessary to fully make the fix operational.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently investigating this issue.