Elevated Errors in some accounts
Resolved
Lasted for 2h

Between 08:05 PM and 11:01 PM UTC-3 (BRT), we experienced partial outage on navigation of platform. It had affected some of our customers and had partial impact on webstore. We are working to avoid this issue in the future.The service is now operating normally.

Sat, May 23, 2020, 02:30 AM
3 years ago
Affected components

No components marked as affected

Updates

Resolved

Between 08:05 PM and 11:01 PM UTC-3 (BRT), we experienced partial outage on navigation of platform. It had affected some of our customers and had partial impact on webstore. We are working to avoid this issue in the future.The service is now operating normally.

Sat, May 23, 2020, 02:30 AM
54m earlier...

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Sat, May 23, 2020, 01:36 AM

Identified

We are now recovering from the increased error rates. We continue to work towards full recovery.

Sat, May 23, 2020, 01:28 AM

Identified

We are continuing to work towards full resolution of this issue. We continue to work on recovery.

Sat, May 23, 2020, 01:19 AM
33m earlier...

Identified

We have identified the root cause of the increased error rates. We are working to resolve this issue.

Sat, May 23, 2020, 12:45 AM
34m earlier...

Investigating

We are investigating increased error rates in our platform. These erros are impacting partially some of our customers

Sat, May 23, 2020, 12:11 AM