Between 10:41 AM and 12:17 PM (UTC-3) we detected intermittent failures in our Edge Layer for the stores in Colombia, Chile and Peru. We promptly launched a moving process of our stores to fallback edge networks and the service started to gradually recover. All stores were completely operational by 12:17 PM.
No components marked as affected
Resolved
Between 10:41 AM and 12:17 PM (UTC-3) we detected intermittent failures in our Edge Layer for the stores in Colombia, Chile and Peru. We promptly launched a moving process of our stores to fallback edge networks and the service started to gradually recover. All stores were completely operational by 12:17 PM.
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the elevated errors in our Edge layer. We are working to resolve this issue. This incident are affecting only Colombia stores