Between 06:12 PM and 06:35 PM UTC-3 (BRT), we experienced elevated error rates in our platform. We had an issue in our Name Server provider for domains vtex.io. During the incident the all domains *.vtex.io couldn't be resolved. We are working to avoid this issue in the future. The service is now operating normally.

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We are now recovering from the increased error rates. We continue to work towards full recovery.

We have identified the root cause of the increased error rates. We are working to resolve this issue.