Elevated Errors in our Edge Layer
Resolved
Lasted for 1h

Between 10:50 AM and 11:50 AM UTC-3 (BRT), we experienced elevated error rates in part of our customers it was caused by a failure in our edge layer. We are working to avoid this issue in the future. The service is now operating normally.

Tue, Aug 25, 2020, 03:43 PM
3 years ago
Affected components

No components marked as affected

Updates

Resolved

Between 10:50 AM and 11:50 AM UTC-3 (BRT), we experienced elevated error rates in part of our customers it was caused by a failure in our edge layer. We are working to avoid this issue in the future. The service is now operating normally.

Tue, Aug 25, 2020, 03:43 PM
45m earlier...

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Tue, Aug 25, 2020, 02:58 PM

Identified

We are now recovering from the increased error rates. We continue to work towards full recovery.

Tue, Aug 25, 2020, 02:53 PM
25m earlier...

Identified

This incident have been affecting part of our customers. We continue working to full recovery of our edge layer

Tue, Aug 25, 2020, 02:28 PM
22m earlier...

Identified

We are continuing to work towards full resolution of this issue. We continue to work on recovery.

Tue, Aug 25, 2020, 02:05 PM

Identified

We have identified the root cause of the increased error rates. We are working to resolve this issue.

Tue, Aug 25, 2020, 02:03 PM

Investigating

We are continuing to investigate this issue.

Tue, Aug 25, 2020, 01:59 PM

Investigating

We are investigating increased error rates in our platform.

Tue, Aug 25, 2020, 01:58 PM