Between 1:20 PM and 4:02 PM UTC-3 (BRT), we started to see an increase of errors and timeouts when communicating with an external gateway provider. We can confirm that the only affected region was Chile. We also confirm that our platform services were working well during all the time. We are continuously monitoring and the communication with the external gateway provider is now operating normally.
No components marked as affected
Resolved
Between 1:20 PM and 4:02 PM UTC-3 (BRT), we started to see an increase of errors and timeouts when communicating with an external gateway provider. We can confirm that the only affected region was Chile. We also confirm that our platform services were working well during all the time. We are continuously monitoring and the communication with the external gateway provider is now operating normally.
Monitoring
We can confirm an improvement in the error rates with the external gateway provider. We are continuously monitoring the situation.
Investigating
We are experiencing issues with an external gateway provider. Our platform services are working well and we are actively monitoring the actions of the provider to normalize the situation. Only customers in Chile are being affected at this moment.