Elevated Errors

Resolved

Lasted for 1d

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

No components marked as affected

Updates

Write-up published

Read it here

Resolved

https://io.vtex.com.br/postmortem/2020-09-22-Incident-22\+Sep.-2020-and-23-Sep.\+2020-rendering-service-partial-outage.pdf

Thu, Sep 24, 2020, 06:55 PM

1d earlier...

Resolved

Between 9:55 AM and 10:08 AM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Wed, Sep 23, 2020, 01:24 PM

10m earlier...

Monitoring

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

Wed, Sep 23, 2020, 01:13 PM

Identified

We are continuing to work towards full resolution of this issue. We continue to work on recovery.

Wed, Sep 23, 2020, 01:10 PM

Investigating

We are investigating increased error rates in our platform.

Wed, Sep 23, 2020, 01:00 PM