Between 08:12 AM and 08:21 AM UTC-3 (BRT), We received an anomalous traffic in one of our services, triggering its rate limit while scaling up. That led to problems when completing purchases. We are working to avoid this issue in the future. The service is now operating normally. For further details please refer to our incident report at https://io.vtex.com.br/incident-report/2020-10-29-Incident_29_Oct.2020+Crawlers_latency_spike.pdf