Between 22:45 and 23:29 UTC, we experienced a degraded performance in our search and navigation, impacting 5% of our stores.We are working to avoid this issue in the future. The service is now operating normally.
You can read the full incident report here: https://io.vtex.com.br/incident-report/2020-11-30-Incident_30_Nov_2020_Timeouts_on_Intelligent_Search.pdf
No components marked as affected
Resolved
Between 22:45 and 23:29 UTC, we experienced a degraded performance in our search and navigation, impacting 5% of our stores.We are working to avoid this issue in the future. The service is now operating normally.
You can read the full incident report here: https://io.vtex.com.br/incident-report/2020-11-30-Incident_30_Nov_2020_Timeouts_on_Intelligent_Search.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We are continuing to work towards full resolution of this issue. We continue to work on recovery.
Identified
We have identified an increasing elevated error rates on search and navigation of about 5% our customers. We are already working to resolve this issue.