Between 11:09 AM and 11:29 AM UTC-3 (BRT), we experienced elevated error rates in our platform that led to problems while completing purchases. We are working to avoid this issue in the future. The service is now operating normally.
You can read the full incident report here:https://vtex-io-us.s3.amazonaws.com/incident-report/2020-12-25-Incident_25_Dec_2020_Degraded_checkout.pdf
No components marked as affected
Resolved
Between 11:09 AM and 11:29 AM UTC-3 (BRT), we experienced elevated error rates in our platform that led to problems while completing purchases. We are working to avoid this issue in the future. The service is now operating normally.
You can read the full incident report here:https://vtex-io-us.s3.amazonaws.com/incident-report/2020-12-25-Incident_25_Dec_2020_Degraded_checkout.pdf