Between 13h45 UTC and 16h30 UTC, we experienced extended delays to update order statuses in our Order Management environment. The service is now operating normally.More details see the fully report https://io.vtex.com.br/incident-report/2021-01-13-Incident_13_Jan_2021_Delayed_order_status_updates.pdf
No components marked as affected
Resolved
Between 13h45 UTC and 16h30 UTC, we experienced extended delays to update order statuses in our Order Management environment. The service is now operating normally.More details see the fully report https://io.vtex.com.br/incident-report/2021-01-13-Incident_13_Jan_2021_Delayed_order_status_updates.pdf
Monitoring
We can confirm an improvement on the extended delays in order management status updates. We are monitoring the result of our actions.
Identified
We are now recovering from extended delays in our order status updates. We continue to work towards full recovery.
Investigating
We are continuing to investigate this issue and working to fix. Was identified that the issue are affecting almost all connectors, not only test or promissories.
Investigating
We identified that the issue with order status is only affecting promissories and test connectors. We are working in a fix to be implemented.
Investigating
We are continuing to investigate this issue.
Investigating
We have identified a delay in updating the order status in the order workflow. As soon as the operation is normalized, we’ll post new updates.