Delay to update orders status and product indexing
Resolved
Lasted for 18m

Between 16:15 PM and 16:57 PM UTC-3 (BRT), we experienced increased delays on order status updates and product indexing in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Tue, Mar 16, 2021, 08:18 PM
3 years ago
Affected components

No components marked as affected

Updates

Resolved

Between 16:15 PM and 16:57 PM UTC-3 (BRT), we experienced increased delays on order status updates and product indexing in our platform. We are working to avoid this issue in the future. The service is now operating normally.

Tue, Mar 16, 2021, 08:18 PM

Monitoring

We can confirm an improvement in the elevated delay on order updates and product indexing in our platform. We are monitoring the result of our actions.

Tue, Mar 16, 2021, 08:09 PM

Investigating

We are continuing to investigate this issue.

Tue, Mar 16, 2021, 08:06 PM

Investigating

We are investigating increased delays to update order status and product indexing in our platform.

Tue, Mar 16, 2021, 08:00 PM