From 17h30 to 21h50 GMT-3 (20h30 to 00h50 UTC), customers that tried to buy in physical stores using a VTEX Payment POS would not be able to complete the purchase. You can read the full report here: https://vtex-io-us.s3.amazonaws.com/incident-report/2021-19-05-Incident_19_May._2021_Unavailability_to_process_card_present_transactions_through_VTEXPayment.pdf