Between 09:46 AM and 11:48 AM UTC-3 (BRT), we experienced delays in orders indexing. We are working to avoid this issue in the future. The service is now operating normally.For more information:https://io.vtex.com.br/incident-report/2021-07-28-Incident_28_Jul_2021_Orders_Listing_Partial_Degradation.pdf
No components marked as affected
Resolved
Between 09:46 AM and 11:48 AM UTC-3 (BRT), we experienced delays in orders indexing. We are working to avoid this issue in the future. The service is now operating normally.For more information:https://io.vtex.com.br/incident-report/2021-07-28-Incident_28_Jul_2021_Orders_Listing_Partial_Degradation.pdf
Monitoring
We can confirm an improvement on the extended delays in our platform. We are monitoring the result of our actions.
Identified
We are now recovering from extended delays in orders indexing. We continue to work towards full recovery.
Investigating
We are investigating extended delays in orders indexing for some accounts.