Between 18:02 AM/PM and 18:31 AM/PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.For more information:https://vtex-io-us.s3.amazonaws.com/incident-report/2021-08-05-VTEX_IO_Outage.pdf
No components marked as affected
Resolved
Between 18:02 AM/PM and 18:31 AM/PM UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.For more information:https://vtex-io-us.s3.amazonaws.com/incident-report/2021-08-05-VTEX_IO_Outage.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.