Between 19:30 and 21:00 UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.For more information:https://io.vtex.com.br/incident-report/2021-08-27-Incident_Aug.27%202021_Increased_error_rate_on_Master_Data.pdf
No components marked as affected
Resolved
Between 19:30 and 21:00 UTC-3 (BRT), we experienced elevated error rates in our platform. We are working to avoid this issue in the future. The service is now operating normally.For more information:https://io.vtex.com.br/incident-report/2021-08-27-Incident_Aug.27%202021_Increased_error_rate_on_Master_Data.pdf
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in our platform.