Between 04:57 PM and 10:07 PM UTC-3 (BRT), we experienced elevated error rates in our message center module. It prevented mail sending by our platform. The service is now operating normally.We are working to avoid this issue in the future.More details: https://io.vtex.com.br/incident-report/Incident_Sep_13_2021_%20Error_sending_emails.pdf

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We have identified the root cause of the increased error rates. We are working to resolve this issue.