Between 02:46 and 10:02 UTC, we experienced elevated error rates in our catalog databases. Some customers of certain stores could not purchase items due to a subset of catalog entries not being served from our caching system.
We are working to avoid this issue in the future. The service is now operating normally.For more information: https://io.vtex.com.br/incident-report/2021-09-27-Incident_27_Sep_2021_Partial_Catalog_Unavailability.pdf
No components marked as affected
Resolved
Between 02:46 and 10:02 UTC, we experienced elevated error rates in our catalog databases. Some customers of certain stores could not purchase items due to a subset of catalog entries not being served from our caching system.
We are working to avoid this issue in the future. The service is now operating normally.For more information: https://io.vtex.com.br/incident-report/2021-09-27-Incident_27_Sep_2021_Partial_Catalog_Unavailability.pdf
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing to work on a fix for this issue.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.