Between 19:22 and 23:14 UTC, some users would receive certificate errors while browsing VTEX stores. We are working to avoid this issue in the future. The service is now operating normally. Read more on the incident report here: https://io.vtex.com.br/incident-report/2021-09-29-Incident_Sep._29th%2C_2021_Invalid_certificates.pdf
No components marked as affected
Resolved
Between 19:22 and 23:14 UTC, some users would receive certificate errors while browsing VTEX stores. We are working to avoid this issue in the future. The service is now operating normally. Read more on the incident report here: https://io.vtex.com.br/incident-report/2021-09-29-Incident_Sep._29th%2C_2021_Invalid_certificates.pdf
Monitoring
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.