Between 07:51 PM and 08:53 PM UTC, we experienced elevated error rates in our platform caused by a misconfiguration. It had affected only administrative environments that are rendered under .myvtex.com and partially affected sales of stores using VTEX IO PlatformThe service is now operating normally and we are working to prevent this issue in the future.Incident report:https://io.vtex.com.br/incident-report/Incident_Oct_17_2021_Errors_on_myvtex.com_domains.pdf

We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.

We have identified the root cause of the increased error rates. We are working to resolve this issue.

We are continuing to investigate increased error rates in some parts of our platform.