The platform has been healthy for the last 2 hours, where we spent time doing cleanup procedures. Procedures are now done. For more information: https://io.vtex.com.br/incident-report/Incident+Dec+22%2C+2021_+Region+wide+unavailability+impacting+sales+ERRATA.pdf

Transaction backlogs in nominal state, latencies are going back to normal

Systems are normalising and proceeding to process backlogged transactions. Expected latency in finalising orders

We have identified the root cause of the increased error rates. We are working to resolve this issue.