No components marked as affected
Resolved
This incident has been resolved. You can read the incident report here: https://io.vtex.com.br/incident-report/2022-02-03-High_error_rates_on_VTEX_IO.pdf
Monitoring
We can confirm the errors stopped at 21:59 UTC ir our platform. We are monitoring the result of our actions and operating when necessary.
Identified
An operation to fully restore VTEX IO to get out of the mitigation state was successfully applied to a minority part of VTEX IO.
Identified
We've applied some operations in our infrastructure in order to mitigate the issue and errors are no more a concern.
Identified
We have identified the root cause of the increased error rates. We are working to resolve this issue.
Investigating
We are investigating increased error rates in VTEX IO.